Privacy Policy

Sid's Heating and Air LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us when you:

• Call our business and speak with our receptionist or AI-powered phone assistant
• Submit a contact form, request a quote, or request service on our website
• Communicate with us by email, text message, or other channels
• Hire us to perform HVAC services at your residence or place of business

The information we collect may include your name, mailing address, service address, phone number, email address, payment information (processed by our third-party payment processor), and details about your service request.

2. How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, perform, and follow up on HVAC services
• Send appointment confirmations, technician arrival notifications, and service updates by SMS or email when you have consented
• Process payments and maintain accurate billing records
• Respond to your inquiries and provide customer support
• Comply with legal obligations and resolve disputes
• Improve our services and operations

3. SMS Communications and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you provide your mobile phone number and consent to receive SMS messages from us — typically by verbally agreeing during a phone call — you may receive transactional text messages including appointment confirmations, technician arrival notifications, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. We do not send marketing text messages under this consent.

4. How We Share Information

We do not sell your personal information. We may share it with service providers performing functions on our behalf (payment processing, dispatch, CRM, AI phone reception), legal authorities when required by law, and successors in a business transfer.

5. AI-Powered Phone Reception

When you call our business, your call may be answered by an AI-powered virtual receptionist. The receptionist will identify itself as a virtual assistant if asked. Calls are recorded and transcribed for quality assurance. By continuing the call after the initial greeting, you consent to this recording and processing.

6. Cookies and Analytics

Our website may use cookies to operate the site, remember preferences, and analyze traffic. You may disable cookies in your browser settings, though some features may not function correctly.

7. Data Security

We implement reasonable safeguards to protect your information. No method of transmission or storage is completely secure.

8. Your Choices

• Opt out of SMS at any time by replying STOP
• Request access to, correction of, or deletion of your information by contacting us below

9. Children's Privacy

Our services are not directed to children under 13. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy. The "Effective Date" above reflects the last revision. Continued use of our services constitutes acceptance.

11. Contact Us