Our Privacy Practices
Who We Are
Sid's Heating and Air LLC ("we," "us," or "our") is a HVAC contractor based in Monroe, NC 28110. We provide services to customers and prospective customers in our local service area. We can be reached at (704) 261-6283 or [email protected].
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services. By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
When you submit a form on our website, call us, email us, or otherwise interact with
Sid's Heating and Air LLC, we may collect the following types of information:
Your name
Phone number
Email address
Details about your service request (such as the type of service you need, property details, preferred dates and times, and any notes you choose to provide)
Communication preferences and any other information you choose to share with us
In addition, when you visit our website, we may automatically collect certain technical information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site. This information is generally collected through cookies and similar technologies, as described in the Cookies section below.
We collect this information solely to respond to your inquiry, communicate with you, and provide the services you request, as well as to maintain and improve our website and business operations.
How We Use Your Information
We use the information you provide to:
- Contact you about your service request
- Provide estimates, quotes, and information about our services at your request
- Schedule and confirm appointments
- Perform the services you have requested
- Send service reminders and follow-up communications
- Send you a request for a review or feedback after service is complete
- Respond to your questions, requests, and customer service inquiries
- Improve our website, services, and customer experience
- Maintain business records and comply with our legal and regulatory obligations
We may share your information with trusted service providers who perform functions on our behalf (such as website hosting, email delivery, or appointment scheduling), but only to the extent necessary for them to provide those services to us and always subject to appropriate confidentiality and security obligations.
SMS and Text Message Communications
If you check the SMS consent box on our contact form, or otherwise provide your prior express consent, you agree to receive non-marketing text messages from Sid's Heating and Air LLC at the phone number you provided. These messages may include:
- Appointment confirmations and reminders
- Service-related updates and notifications
- Service follow-up messages
- Review or feedback requests after completed service
To opt out: Reply STOP to any text message at any time. After opting out, you will not receive further SMS messages from us, except for messages confirming your opt-out or as otherwise permitted by law.
For help: Reply HELP to any message or contact us at (704) 261-6283.
We use your phone number for these service-related text messages only after you have provided consent where required. We do not share your phone number with third parties for their own marketing purposes.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and help us make improvements.
Cookies are small text files stored on your device when you visit a website. They may be session cookies (which expire when you close your browser) or persistent cookies (which remain on your device until deleted or they expire).
We may use cookies to:
- Remember your preferences and settings
- Help our website function properly
- Measure and analyze website traffic and usage patterns
Data Retention
We retain your contact information and other personal information for as long as necessary to:
- Provide the services you have requested
- Communicate with you about your service and our relationship
- Maintain accurate business and financial records
- Comply with applicable legal, tax, and regulatory requirements
You may request deletion of your information at any time by contacting us. We will review your request and, where required by law, delete or anonymize your information, subject to any obligations we have to retain certain records.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. These may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to our legal and contractual obligations
- Request that we limit or restrict the processing of your information in certain circumstances
- Opt out of SMS communications at any time by replying STOP
Security
We take reasonable and appropriate technical and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for using a secure internet connection and safeguarding any information you send to us.
Third-Party Data Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by Sid's Heating and Air LLC. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes have been posted signifies your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this privacy policy, or if you would like to exercise your privacy rights or make a complaint, contact us:
Sid's Heating and Air LLC
Monroe, NC 28110
Phone: (704) 261-6283
Email: [email protected]
Sid's Heating and Air LLC
Austin Rd, Monroe, NC 28112
Phone: (704) 261-6283
Email: [email protected]
Veteran-owned HVAC serving Monroe, NC and surrounding communities.
Service Area
Monroe, NC · Waxhaw, NC
Wesley Chapel, NC · Indian Trail, NC
Camden, SC · Pageland, SC
Buford, SC · Lancaster, SC
© 2026 Sid's Heating and Air LLC. All rights reserved. | Privacy Policy | Terms of Service