Your rights and responsibilities when using our services
These Terms of Service ("Terms") govern your use of the website at sidshvac.com and any HVAC services you engage Sid's Heating and Air LLC ("we," "us," or "our") to perform. By using our website or hiring us, you agree to these Terms.
Sid's Heating and Air LLC provides residential and commercial heating, ventilation, and air conditioning services, including but not limited to system installation, repair, maintenance, water heater installation and repair, and seasonal tune-ups. Service area coverage is determined at the time of scheduling.
Estimates require an on-site diagnostic visit. Our residential diagnostic fee is $100. Commercial diagnostics are $150. Repair pricing is provided after on-site assessment. Discounts of 10% are available for verified veterans, first responders, and senior citizens upon request.
Your call may be answered by an AI-powered virtual receptionist handling appointment intake and basic customer service. It will identify itself as a virtual assistant if asked. It does not provide diagnostic advice or contractual commitments. By continuing past the initial greeting, you consent to interacting with an AI assistant and to call recording and transcription.
By providing your mobile phone number and consenting during a call or via our website, you agree to receive text messages from Sid's Heating and Air LLC at the number provided. Message types: Appointment confirmations, technician arrival notifications, and service updates. We do not send marketing text messages.
You can cancel the SMS service at any time. Just text "STOP" to (704) 261-6283. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at sidsheatingandair@gmail.com or (704) 261-6283.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages based on your service activity, typically 1–3 messages per appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our Privacy Policy.
We perform work in a professional manner consistent with industry standards. Manufacturer warranties on installed equipment are passed through to you. Except as expressly stated in writing, we make no additional warranties, express or implied.
Payment is due upon completion unless otherwise agreed in writing. We accept cash, check, and major credit cards. Overdue balances may be subject to fees as permitted by North Carolina law.
Cancel or reschedule at least 24 hours before your appointment window. Same-day cancellations may be subject to a trip fee.
Our total liability for any claim shall not exceed the amount paid for the specific service. We are not liable for indirect, incidental, or consequential damages.
Provide accurate information, grant safe access to the service location, and ensure you have authority to authorize service at the address provided.
All content on sidshvac.com is the property of Sid's Heating and Air LLC and protected by copyright law.
These Terms are governed by the laws of North Carolina. Disputes shall be resolved in the state or federal courts of Union County, North Carolina.
We may update these Terms. Continued use after changes are posted constitutes acceptance.
Sid's Heating and Air LLC
Austin Rd, Monroe, NC 28112
Phone: (704) 261-6283
Email: sidsheatingandair@gmail.com